Getting Your DNS Settings Right

One thing worth thinking about in 2008, is fixing the DNS entry to your website. Most here are probably set up just fine, but here’s one of the most common problems we see:

Go to a website – eg, and it should all work fine.

But take out the www and go to and it doesn’t.  You just get a time out as the DNS fails to resolve the request.

This happens on a remarkable number of sites, even those belonging to some web designers. And it’s poor because a lot of users have got used to not typing the www subdomain to many addresses. They expect the null subdomain to point to the normal website. How many customers would Amazon miss out on if going to didn’t work? Lots….

So – if your site experiences this problem go into your domain’s control panel and set up a new A record where the subdomain is left uncompleted. The ip address should be the same as your usual one. Most control panels should allow this.

Your webserver, in most cases, will be set up by default to serve a blank subdomain the same way as the www one. If not, you may need to talk to your hosts about resolving this.

David Coveney

David Coveney

Dave has been working in software development since 1988, starting with payroll development and then ERP consultancy for large corporates. He is a keen traveller, photographer and motorsport enthusiast, but now puts family first as he’s massively in love with his two little boys. Dave is still an early adopter. He was connected to the internet from his bedroom, way back in the eighties, had a personal website by 1994, was into the connected house in the late '90s, a smartphone by 2002, and a was the first in the office with a fitness tracker.

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